FAQ
Short answers.
Order, return, size. Few questions, a clear reply.
13 questions
Order
How much is shipping?
Standard shipping is free over ₺2,500. Below that, ₺149. Express is ₺249 — next day, in selected cities.
When does an order ship?
Pieces in stock leave in 2–4 working days. Express is next day in selected cities.
How do I track an order?
Orders live on the account page. You can also look them up by number on Order Tracking. siparis@nellora.com is always open.
Returns
How long do I have to return?
Fourteen days after delivery. The label must stay on. The piece must be unworn and unwashed.
How do I return?
Write your order number to siparis@nellora.com. A shipping code returns the same day. Once approved, the amount goes back to the card.
Can sale pieces be returned?
Yes. Sale pieces return within 14 days, on the same terms.
Product
How do I choose a size?
Sizes on the product page follow the house pattern. If you are between sizes, take the larger; oversized forms are already cut easy.
How do I care for a piece?
Each piece has a cloth note. Most want a cold wash and low heat. Scarves and wool coats want dry cleaning.
What if it is out of stock?
A piece not in the edit is not in stock. New drops gather under New in.
Payment
Which payment methods are there?
Card (Visa, Mastercard, TROY — 3D Secure) and cash on delivery. Cash or card at the door.
Is there instalment?
No. A single charge. Card details are not written on the order.
Atelier
Can I visit the store?
Nişantaşı Atelier, Tuesday–Saturday 11.00–19.00. Closed Mondays. Write for a visit.
How do I reach you?
studio@nellora.com or 0212 236 00 00. Press: press@nellora.com.
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