The org chart was current; the field was not. One decision waited for three signatures, another was taken without asking anyone. Role and work had mixed.
The map is not adding a new box. It is separating who actually decides, who gives input, and who is only informed.
Responsibility sentences were wide. Work that ‘we all look after’ sat without an owner. The bottleneck often piled up on one person.
What remained on the table
- A decide–input–inform split
- A simple role set
- An ownership note
- A shorter approval path
Next step
Is there a decision on the table?
Let’s read it together. In a short conversation with your management team, we name what needs to become clear.