01
What do you need at first contact?
Not a catalog or a brand list. The job the line is stuck on, the part family, the downtime window, and which station is still manual. No quote is written until the reading closes.
Frequently asked questions
What is locked
before the quote slide.
Twelve items. All from the work sitting on the line. No shipping, returns, or storefront FAQ.
Question
A question is not picked from a catalogue.
Scope, handover, and the floor. The answer stays short; the related service and request page sit just below.
- 01What do you need at first contact?
- 02How should drawings, I/O, or layouts be sent?
- 03What is the minimum project? Do you sell a single robot?
- 04Off-the-shelf cell, or a custom solution?
- 05When is a lead time given?
- 06Is a prototype or simulation done first?
- 07Can installation happen without stopping production?
- 08Is there a handover without FAT and SAT?
- 09Are electrical, software, and robot sold separately?
- 10Who owns the line after handover?
- 11Can an existing machine be updated without being stripped?
- 12Is a camera a quality system on its own?
Scope
The first sentence is not a service card. No order opens until the boundary is written.
02
How should drawings, I/O, or layouts be sent?
There is no file upload on the form. Send the layout, cabinet schematic, or I/O list to project@senkra.com.tr. A missing file does not stop the job; the line is still read on site.
03
What is the minimum project? Do you sell a single robot?
A single robot line item is not a scope. If cell safety, gripper, and line sync are not in the same package, the job does not open. A small station is fine; an order is not taken until the boundary is written.
04
Off-the-shelf cell, or a custom solution?
A catalog cell is not draped onto your line. Part path, cycle, and neighboring transfer are read on your floor. Same discipline; different rhythm. An automotive template is not fitted onto food.
Handover
A guess does not close. The list closes. A week count does not sit on a slide.
05
When is a lead time given?
A week count is not written until the scope is locked. The downtime window, FAT draft, and neighboring-line interface sit in the same package. An estimated date is not a slide sentence.
06
Is a prototype or simulation done first?
Path envelope and cell layout are read in simulation. An island test closes at FAT. A showcase prototype is not a separate product line; the point is to extract the language that will bind to the line.
07
Can installation happen without stopping production?
08
Is there a handover without FAT and SAT?
On the floor
The day after sign-off is still part of the job. The first stoppage is not left ownerless.
09
Are electrical, software, and robot sold separately?
They may look like separate work orders, but drawings do not close until they bind to one lock on the floor. PLC, HMI, and safety are written in the same tag language.
10
Who owns the line after handover?
11
Can an existing machine be updated without being stripped?
We do not have to throw out mechanics that already work. Control, servo, and safety are renewed in place. The aim is not to strip the line; it is to make it readable.
12
Is a camera a quality system on its own?
It is not. If lighting, trigger, and threshold are not built at the same station, the defect is late on the line. A decision is a measurement, not an observation.
If a question remains
Write the stuck work into the form.
Cell, line, vision, or retrofit. The first sentence is not an FAQ title; the work sitting on the line is read.